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Interview

Interview

Product Q&A with Justin Watt

Justin Watt About: While attending university for psychology, Justin ventured into project & product management where he took part in internal products creation for Shaw and IBM. He worked on projects with MetaLab on the side starting in 2012 and officially joined the team in 2015 where his formal title is Project Manager, which at MetaLab includes product management as a focus. He’s worked on and launched products for Fortune 10...
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Interview

The Product Lessons Inside Your Cable Bill

The traditional cable industry lost its market dominance because it stopped fulfilling its core customer job. By prioritizing forced bundles and restrictive contracts over user value, cable providers allowed agile competitors to disrupt them. This shift reveals crucial product management lessons about pricing, retention, and understanding what users actually want. Why does an industry worth hundreds of billions of dollars keep losing customers to services that cost a fraction of...
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