One of the most important aspects of delivering a solid product is making sure a lot of research goes into the effort. Given the limited time and money a project has, it’s essential to understand the aspects that should go into your product for the best possible end-user experience. In this post, we’ll be going over quantitative vs. qualitative research, including their differences and when to employ each kind of research.
Quantitative research includes A/B testing, fake door testing, and following patterns.
A/B testing tests changes on the page against the current design. For example, half of our customers would see a blue button while the other half would see our current grey button. If the blue button shows a higher click-through rate, we know that the change is an improvement.
Fake door testing is placing a button for a feature that hasn’t been rolled out to see how many people click on it. This helps gauge interest and saves effort if the response is a small one.
Another useful quantitative research method is tracking key metrics and noticing patterns. If a certain page setup consistently sees high conversion, then it’s a good idea to follow that page setup for future new pages.
Qualitative research includes customer interviews, focus groups, and other standard usability testing.
At my company, our UX researchers conduct interviews with actual customers to go over an existing feature on the site. The researchers watch customers navigate the website and ask follow-up questions to track usage patterns and note any confusing parts of the site.
The UX researchers also hold focus groups to discuss potential new features to gauge interest or hear suggestions. Frequently the final feature hasn’t been created yet, so they use prototypes or even images to simulate how the actual feature would function.
These interviews and focus groups are helpful because customers’ feedback gives us a glimpse into how people are actually navigating our website and allows us to pinpoint current and potential problems.
The most important goal that qualitative research accomplishes is that it answers the why question.
Again, we’re just scratching the surface on user research and testing. Laura Klein has a very helpful article on Medium that goes over quantitative and qualitative research in more detail, including what to do when testing one variable versus multiple-variable changes to a website or feature.
The key thing to remember from this post is that quantitative research comes up with what the problem is, and qualitative research answers why this problem is occurring. It’s important to have a mix of both types of research in order to best serve the customer’s needs and deliver an amazing product.
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